Register your new product with Roland to benefit from any extra warranty. You can do this via their website www.roland.co.uk or possibly by telephoning or emailing them.
Roland decide who to use for each warranty repair because they are paying for the work to be done. In order to arrange a warranty repair contact your supplier who can arrange this with Roland U.K.
For warranty repairs to “portable” products i.e. those which Roland class as portable, the product must be delivered to and collected from the service engineer or service centre of Roland’s choice. Your music shop might not be a service centre. Roland will have given your contact details to their chosen service engineer or service centre but do check with Roland to make sure you know where to take your instrument for repair. Non-portable products would normally be repaired on-site.
I no longer do Roland warranty repairs.
WITHOUT PREJUDICE It is now more difficult to repair Roland products from year 2006 onwards (approx) when the service manuals stopped showing all the parts locations on circuit boards and the parts lists stopped including all the components on the circuit boards. This must have saved Roland a huge amount of work listing and stocking all the parts. The service manuals do give part numbers for the circuit boards so it now appears that these are intended to be replaced, not repaired.
I’m a repairer, not a board swapper. I did manage to repair a couple of pianos made in 2007 but it was much more time-consuming than it used to be. Before 2006 (approx) the circuit boards had identification for significant parts printed on the board. This piano’s amplifier/power supply board had printed ID for the few parts on the top side but no printed ID for any of the hundreds of parts on its underside which made it very hard to work out which part was which. Also before 2006 (approx) all the parts were in the parts lists and had Roland part numbers – and sometimes manufacturers’ part numbers too – so ordering was easy. Now the transistors, diodes, integrated circuits (ICs or chips), capacitors etc. are not shown in the parts lists. They are shown in the circuit diagrams but now it is necessary to find other suppliers because they cannot be ordered from Roland. Many hours can be wasted trying to find a company who stocks and can quickly supply e.g. the correct transistor or an equivalent of the same or better specification.
I only repair some of the older Roland pianos and keyboards (not synths) for which I have parts.
I can’t order parts or service manuals because I no longer have a spares account. You might be able to order a service manual from Roland yourself. You can also order things like keys, switches, jacks, knobs, potentiometers, displays, speakers, keyboard assemblies and cabinet parts if not discontinued. The only way to find out if a new part is available is to ask Roland. For older products for which Roland have no parts, there are often bits or even complete instruments “for parts or repair” for sale on ebay, Gumtree or Facebook Marketplace. Be aware that you cannot return a circuit board to Roland for credit or refund – even if unused. Some circuit boards are relatively easy to change but others are not easy. Service manuals are written for repairers so usually don’t explain how to open a product. Very often a product will have screws of several different lengths and thread types. It is important to make notes showing exactly where each screw came from. To avoid damage all the screws must go back in their correct places. This might sound really obvious but I’ve seen so many products that someone else has worked on which have screws mixed up or missing. I’ve seen circuit boards with holes caused by a long screw in the wrong place and screw fixing posts split open because a much fatter screw was used. Making notes and taking care is always worthwhile. Once inside a product, the Flat Flexible Cables (FFCs) can get damaged if you’re not used to working with this type. Roland did include part numbers for these cables back in 2006-2007 but I have no idea whether they still do this. When I’ve had to order an FFC in the past (because someone else had damaged one), they were sometimes not in stock in the U.K. and this delayed completing the repair.
To find out if I might be able to repair your Roland product …
please contact me with the model number and a description of the fault or faults.
If I already have the parts, I can fix most faults on the older Roland pianos and keyboards from things like a completely dead instrument to more common problems like keys which have fallen down (sometimes described as broken keys) or stiff/sluggish/sticky keys, notes which don’t play or notes which play at full volume even though you played them gently, buttons which don’t work because the tact switches need replacing and may have been pushed so hard that you eventually broke the button! I have lots of new Roland buttons and tact switches for some older models in stock.
I’ve worked on most of Roland’s earlier piano and keyboard actions (keyboard assemblies) and am very good at repairing these and have a fairly good stock of parts for the older models.
I have ONE of the 88-note PA-4 type keyboard assemblies left – the type where hammers eventually start breaking if played energetically.
This has a full set of new hammers and has been completely re-greased with the correct Roland grease.
The cost of a set of new hammers when they were available was something like £500. This is just the cost of a set of hammers. It does not include the cost of the grease or the time taken to do the job which involves removing all the keys, all the old hammers and broken ends, greasing 176 points on the sub chassis, fitting 88 new hammers, greasing 176 points on the hammers and replacing all the keys. In some models the whole keyboard assembly has to be removed to do this. This is not necessary in some other models.
List of models using the PA-4 action (hope I’ve not missed any) … A90, A90EX, FP1, FP8, FP9, HP237, HP550G, HP236, HP330, HP330e, HP530, HP530e, HP730, HP2800, HP2800G, HP3800, HP3800G, KR370, KR375, KR570, KR575, KR770, KR1070, RD500, RD600.
Some floppy disk drives (FDD units) can be supplied or repaired.
Info about INSURANCE CLAIMS on Home page.
IMPORTANT NOTES REGARDING REPAIRS AND “SERVICING”
Modern electronic pianos, keyboards etc. do NOT need servicing
Is your piano or keyboard playing ok? Then it does NOT need anything doing to it.
If anyone recommended servicing my electronic piano, as opposed to just repairing it,
I wouldn’t let them. I know these products only need attention when they go wrong.
It is a waste of money to have all your piano’s contacts cleaned or changed if it’s playing normally apart from a couple of notes.
It is standard practice for me to vacuum out the muck and fluff that accumulates inside.
It costs almost nothing to do and lessens the chance of more contact problems but it is not necessary to replace contacts or contact boards unless there is bad corrosion from a spillage.
It is wrong to charge people for something which doesn’t need doing.
As the saying goes “if it ain’t broke don’t fix it!”
Many of my customers have said that their music shop told them their piano or keyboard could not be repaired. Owners of Technics pianos usually get told this when trying to find an engineer or technician who repairs Technics.
Music shops who do not carry out repairs are not really able to advise on repairs.
You would be better advised by someone like myself who is only a repairer because,
unlike a shop, I won’t try to sell you a new one!
DISCLAIMERS
Goods here for repair are at your own risk entirely as they are not insured for any eventuality.
Goods here for repair will be sold or disposed of if there has been no word from the owner for 3 months.
E&OE