Yamaha Clavinova sticking keys / sticky keys / stuck keys – problem with one or more white keys – key can be played but stays stuck down or only partly returns or returns very slowly – can be lifted up again but is reluctant to return by itself – key leans to left or key leans to right if viewed from the front. In some cases the rear of the key is loose and sits higher than adjacent keys.
THERE IS NO POINT IN TRYING TO FIX THIS YOURSELF, SO DON’T TRY. READ BELOW TO SEE WHY.
Before you ring to see if your Clavinova piano is one of those affected look under the keyboard (where your knees go) and write down the Model number and the Serial number.
Double-check these – it is important that these are given correctly.
HINT – I find it easier to lie on my back on the floor to look up under the piano.
If you get the answerphone when you ring, please leave the following info:
1 – the model number
2 – the serial number
3 – your name
4 – your landline telephone number and when I can ring you
5 – whereabouts in the country is the piano? Town & County
Please do not waste your time (and mine) by telephoning without giving this info!
IF YOU ARE NOT IN THE UK PLEASE CONTACT YAMAHA IN YOUR OWN COUNTRY
Yamaha are aware of this problem and are dealing with it in their usual professional way. Currently, for the models and serial numbers concerned, Yamaha supply the replacement parts F.O.C. (free of charge) to a recognised service engineer or service centre such as myself.
Portable pianos affected by this problem normally are required to be brought to the service engineer or service centre. Note – your music shop is very unlikely to be a service centre – do not take the portable piano to your music shop unless they agree to take it to and collect it from the service centre. Check to see if they will make a charge for doing this.
December 2010 update: the models affected are now about 8 to 12 years old but amazingly Yamaha are continuing to supply the parts F.O.C. for the time being.
Now that’s what I call service!
The costs of labour and travelling are payable by the customer.
TO MINIMISE THIS COST YOU CAN BRING THE TOP OF YOUR PIANO TO ME.
Please note that I live near Guildford in Surrey.
If that’s too far for you to come then ring Yamaha and not me!
Time is of the essence – Yamaha won’t be supplying these parts free for ever!
OTHER STUFF
Info about INSURANCE CLAIMS on Home page.
IMPORTANT NOTES REGARDING REPAIRS AND “SERVICING”
Despite what some music shops and other repair centres may have to say,
most electronic musical instruments do NOT need “servicing” they only need attention when they go wrong.
Modern electronic musical instruments do not need regular “servicing” as it is not possible to carry out any “preventative maintenance”.
It is a complete waste of money e.g. to have your piano’s contacts cleaned or changed if the instrument is playing normally. If it’s all playing ok it does NOT need anything doing to it.
I won’t “service” products because it is wrong to charge people for something which doesn’t need doing.
As the saying goes “if it ain’t broke don’t fix it!”
Also, many of my customers have said that their music shop told them their instrument could no longer be repaired. Most music shops do not carry out repairs so are not really able to advise on this. You would be better advised by someone like myself who is only a repairer because I won’t try to sell you a new one.
DISCLAIMERS
Goods here for repair are at your own risk entirely as they are not insured for any eventuality.
Goods here for repair will be sold or disposed of if there has been no word from the owner for 6 months.
E&OE