Technics Overseas Repairs

If you want to send me a Technics board for repair from outside the UK
please DO leave me your email address on my answerphone.
See CONTACT page – then I can email you my address.

Sending Technics pcbs (printed circuit boards) to me for repair
More info on Technics page

Opening the instrument & removing circuit boards
If you get stuck at any stage, please ring for help
1 – unplug the mains!
2 – open the instrument – see Technics page
3 – make sketches or take photos so you’ll know how to replace everything correctly
4 – unplug connectors from the circuit board – please ring if unsure
5 – remove any screws which need removing – note which screw went where!
6 – remove the board from its fixings – see Technics page – take it slowly and don’t get cross!!

Packing

To avoid damage to the board by static electricity, hold the board only by the edges.
DO NOT WRAP THE BOARD IN ORDINARY, CLEAR BUBBLE-WRAP!
You must use something anti-static like the silvery-grey bags used for computer hard drives.
There is anti-static bubble-wrap (usually pink) but don’t use unless you know it is anti-static.
Failing that, put the board in a paper envelope or wrap in a sheet of paper.
DON’T WRAP THE BOARD IN ANYTHING ELSE FIRST!
Then use plenty of normal, clear bubble-wrap or loose-fill chips to protect it in transit.
Pack the board well – use a box large enough that the board isn’t a tight fit.
USE A DEEP BOX WITH PLENTY OF PACKING ABOVE AND BELOW THE BOARD.
A board can get crushed easily in a shallow box.
Don’t use a Jiffy Bag (or even several Jiffy Bags) – it is NOT ENOUGH PROTECTION!

Put in a note giving the piano model and all your contact details!

Payment
I don’t any want payment until your board has been tested and is working ok.
Payment can be made by bank transfer.
I will send you my bank details when your board is ready to be returned.

Shipping method
It is up to you whether you use normal postal service or a courier.
Normal post is cheapest – a bit slower but not had any loss or damage so far.
Sending by courier is quicker, shipments are tracked all the way but it costs more.
It is usually much cheaper to book through a shipping agent than direct with the courier.

Important – this really is important!
Put the goods value as 5 dollars and put “no commercial value”
Don’t put a value of zero as this may mean that your goods get held by our Customs whilst they try to find out how much they’re worth. They say that everything has a value!
UK Customs won’t bother to charge Import Duty on very low value goods.
I put a low value and “no commercial value” on the goods when I return them. 
This should mean that you don’t get charged any Import taxes when your goods come back into your Country.

VERY IMPORTANT!!  DO NOT put a high value on the goods unless you follow
the “IPR Procedure” – details on my “High Value Goods” page.
A high value package will be held by Customs until Import Duty and handling charges are paid. Unless you tell me otherwise, I will refuse the shipment and you should eventually get your package back. This can take several weeks because “return to sender” is generally an unpaid service and so tends to use the cheapest and slowest method.

High value goods
If you are not happy about putting such a low value on the goods, please read the page
“High Value Goods” and then contact me BEFORE sending your board.
The procedure MUST be carried out correctly or there will be UK Import Duty taxes and charges which, if paid, cannot be reclaimed.

DISCLAIMERS
Goods here for repair are at your own risk entirely as they are not insured for any eventuality.
Goods here for repair will be sold or disposed of if there has been no word from the owner for 6 months.

E&OE