Roland sometimes use me as a Service Centre for warranty repairs on their behalf. This is for home digital piano repairs, portable stage piano repairs, home keyboard repairs, professional keyboard repairs, some synth repairs.
Roland warranty repairs. Register your Roland product with Roland to benefit from any extra warranty. As far as I am aware this is free of charge. You can do this by telephoning Roland on 01792-702701 or via their website www.roland.co.uk
Roland decide which service engineer to use for each repair under guarantee because they are paying for the work to be done. In order to arrange a warranty repair the owner should contact Roland U.K.
For warranty repairs to “portable” products i.e. those which Roland class as portable, the product must be delivered to and collected from the Service Centre of Roland’s choice. Usually a music shop is NOT a Service Centre. Roland will have given your contact details to the Service Centre but check with Roland to make sure you know where to take your instrument for repair.
For non-warranty i.e. out of guarantee repairs you can contact me direct on 01483-236161.
Please always provide the model number and a description of the fault or faults.
Spare parts and service manuals can sometimes be supplied.
Info about INSURANCE CLAIMS on Home page.
IMPORTANT NOTES REGARDING REPAIRS AND “SERVICING”
Despite what some music shops and other repair centres may have to say,
most electronic musical instruments do NOT need “servicing” they only need attention when they go wrong.
Modern electronic musical instruments do not need regular “servicing” as it is not possible to carry out any “preventative maintenance”.
It is a complete waste of money e.g. to have your piano’s contacts cleaned or changed if the instrument is playing normally. If it’s all playing ok it does NOT need anything doing to it.
I won’t “service” products because it is wrong to charge people for something which doesn’t need doing.
As the saying goes “if it ain’t broke don’t fix it!”
Also, many of my customers have said that their music shop told them their instrument could no longer be repaired. Most music shops do not carry out repairs so are not really able to advise on this. You would be better advised by someone like myself who is only a repairer because I won’t try to sell you a new one.
DISCLAIMERS
Goods here for repair are at your own risk entirely as they are not insured for any eventuality.
Goods here for repair will be sold or disposed of if there has been no word from the owner for 6 months.
E&OE