Please only call on Mondays between 11am and 1.00pm GMT.
If I’m not too busy I might also be able to take calls between 2pm and 3.30pm.

I can only spare one day a week to deal with new repair enquiries.
I have to work the rest of the week to get the repairs done.

Please don’t leave messages asking how your repair is progressing.
The repair queue gets delayed a bit more each time I have to reply to someone about this.
I will contact you when your job is ready.

Work already discussed or completed
To arrange when to deliver a repair or when to collect a completed repair you can leave a message on any day at any time but please give times I can contact you
especially the latest time of night you don’t mind getting a phone call.

I do not give advice about how to repair things.

New repair enquiries – please read before telephoning
PLEASE only ring on a Monday

First, make sure you know the Make and Model number of the product you need repaired
and then read my HOME page to see if I do repair what you have …
just Technics pianos and ensembles, some Roland and Yamaha pianos – no other makes.
You can ring most, but not all, Mondays during the times shown above.
If the Monday is a Bank Holiday, I’m on holiday too so please ring the following week.
Sometimes I skip a Monday if I’m too busy to take on any new work.
You can leave a voicemail message if I’m already on the phone –
but PLEASE only leave a message if you can’t wait to try again after 5 or 10 minutes.

We need to talk and I may not have time to call you back.

Basic information required from you – please read before telephoning
I need the Make AND the Model AND a good description of the problem.
UK: If you can’t get through, please wait until the following Monday and try again – there is only a certain amount of work I can manage in a week.
If you feel you have to leave a message (ONLY on a Monday) please leave your daytime and evening numbers and the latest time of night you don’t mind getting a telephone call.
Please give your number slowly and clearly and repeat it.
PLEASE don’t leave messages on other days as they will probably be ignored.
Messages which do not give the Make, Model and problem will definitely be ignored!
For UK repair enquiries I would prefer to call you and talk and not email – simply because email takes so much longer than talking!

I live in Guildford, Surrey which is half-way between London and Portsmouth.
My telephone number is 01483 236161  Telephone is the ONLY way to contact me

From outside the U.K. dial your country’s exit code then 44 1483 236161

Overseas Technics circuit board repairs
PLEASE NOTE – I only do overseas repairs for Technics and no other makes.
Please try telephoning on a Monday but you can also leave your email address on my voicemail – on a Monday – not on other days please.
Leave me your email address using the PHONETIC or ARMY ALPHABET below
AND REPEAT IT so I can be sure of getting it right!
If the connection is bad, some parts of your message may be impossible to hear clearly.
If you get no reply within a day or two please ring and leave your email address again.

PHONETIC or ARMY ALPHABET – Alpha, Bravo, Charlie, Delta, Echo, Foxtrot, Golf,
Hotel, India, Juliet, Kilo, Lima, Mike, November, Oscar, Papa, Quebec,
Romeo, Sierra, Tango, Uniform, Victor, Whiskey, X-ray, Yankee, Zulu.

Your telephone number
I will call back to normal UK landline numbers and to UK mobile numbers.
Landline is best. Mobile reception is often so bad that a conversation is impossible!
I do not call non-UK mobile numbers.
I can’t do FACETIME or WHATSAPP or SKYPE or send texts …
my mobile does not work here – there’s no signal unless I stand outside in the road!

My address – I will give you my address if you want to bring or send something for repair.
I don’t put my postal address or email address on my website.  This is to avoid enquiries by letter or email (discussing things by telephone is much quicker) and also to prevent customers from just turning up on my doorstep when they feel like it!
Visits to deliver and collect repairs are only by arrangement with me to save you wasted journeys.
I’m here most of the time but not all of the time.

Payment method update
For goods being collected from me I no longer accept payment by cheque unless you send a cheque in advance and wait until it has cleared.
Otherwise payment must be by cash on collection or by bank transfer prior to collection.
For on-site work, payment must be made in cash or by immediate bank transfer.
I apologise for any inconvenience caused by this.
For goods posted to me, I will contact you as usual for payment before returning your goods.

Goods here for repair are at your own risk entirely as they are not insured for any eventuality.
Goods here for repair will be sold or disposed of if there has been no word from the owner for 6 months.

All information on this site is believed to be accurate . . . . E&OE